Policies

Commitment to Provide Quality Goods and Services

SmartifAi carry smart lifestyle gadgets, products and services both at our shopfront and online business. We aim to enrich people's day to day living style with smart technology and our wide range of products and solutions.

Our products and services are of satisfactory quality in accordance with the Sales of Goods Act, Consumer Protection (Fair Trading) Act and Lemon Law in Singapore

 

Return & Exchange Policy

• All goods sold in satisfactory condition are non-refundable but can be exchanged for other products, within 14 days of purchase for the followings:

i. Sealed Products - Products are not opened from the sealed packaging
ii. For Unsealed or Opened Products but Unused Products: Minus - 30% restocking fee applies (based on purchased value)
iii. For Installed/Used products, No Exchange Allow

2a. If the product is deemed defective (manufacturer defect) within 7 days from date of purchase or upon delivery of products, one to one exchanged is allowed at the shop.

• Proof of purchase that the product was purchased within warranty period

ii. Original packaging must be returned together with the product, with all accessories and manual

2b. In the event that the good is out-of-stock when needed for immediate replacement of defective product:
i. An alternative model of similar value will be offered. If value is more than original model purchased, top-up will be required
ii. Customer may choose to wait for the same model for the goods to be replenished at an unspecified date not later than 3 months. Should the product be unavaible after 3 months, a refund will be given within 4 weeks

3. For products that are deemed defective (manufacturer defect) after 7 days and within warranty period from date of purchase, they will be handled by the Service Centre of the respective distributor for repair or servicing subject to the following conditions:
a. Proof of purchase that the product was purchased within warranty period
b. Original packaging to be returned together with the product and all accessories (if applicable)

4. Strictly no alterations or modifications are allowed to be made to the product.

5. In alignment with the Lemon Law, the conditions under which consumers are not entitled to a remedy are:
a. The consumer damaged the item due to unforeseen circumstances
b. The consumer had misused it and caused the fault
c. The consumer had tried to repair it himself or had someone else repair it, and damaged the item
d. The consumer had seen the defect with the naked eye when he accepted the goods
e. The consumer had been told about the minor fault or not perfect conditions before he bought the goods
f. The defect is due to wear and tear but still within or out of warranty

 

Warranty Policy:

All SmartifAi products come with up to *2-year local warranty covering manufacturing defects.

Warranty does not cover misuse, water damage, or unauthorized modifications.

*Only selected brands/models are eligible for up to 2 years.

 

After-Sales Policy:

After-sales support such as setup, installation, and configuration is available, but may incur a service fee depending on scope and complexity.

Customers may contact SmartifAi support for troubleshooting, maintenance, and product guidance.

 

Privacy Policy:

SmartifAi respects your privacy and is committed to protecting your personal data. Customer information will only be used for order processing, delivery, and support services. We do not sell or share your data with third parties.