These Terms of Use ("Terms") govern your use of smartifai.sg and the services provided by Smartifai Pte Ltd. By visiting our website or engaging our services, you agree to these Terms.
These Terms apply to:
By accessing our website or accepting a Smartifai quote, you agree to be bound by these Terms. If you do not agree, please do not use our website or services. Our Privacy Policy is incorporated into these Terms by reference.
Smartifai Pte Ltd is a company registered in Singapore, operating a smart home retail business — an online store and a showroom at 33 Ubi Avenue 3, #02-31 Vertex Tower A, Singapore 408868. We supply smart home products and arrange professional installation through independent third-party installation partners. You can reach us at support@smartifai.sg or +65 8184 1686.
When you use smartifai.sg you agree:
After your enquiry or site visit, we will issue a written quote (usually by WhatsApp or email). Key points about quotes:
Our standard payment terms are:
We accept payment via PayNow, bank transfer or other methods we communicate to you. Cash is accepted for smaller jobs by arrangement. We do not handle credit card payments directly through the website.
All prices are quoted in Singapore Dollars (SGD) and are inclusive of GST where applicable.
Deposits are non-refundable once you have confirmed your order and we have begun planning, procuring or scheduling work for your project. This covers our time, ordering costs and reserved installation slot.
In specific situations we may offer a partial refund or credit at our discretion, for example:
If you wish to cancel, contact us as soon as possible at support@smartifai.sg or via WhatsApp.
Where your order includes installation, this is carried out by an independent professional installation partner arranged by Smartifai. You agree to provide the installation partner with:
If we cannot complete the installation due to issues outside our control (e.g. access denied, missing prerequisites, hazardous site conditions), we may reschedule and a return visit fee may apply.
Smartifai provides the following warranty:
The warranty period runs from the date of installation completion.
The warranty does not cover:
To claim warranty service, contact us at support@smartifai.sg or via WhatsApp. We will troubleshoot remotely first, and arrange a site visit if needed. Most issues are resolved without a site visit.
If a defective device must be replaced under warranty, we will provide the same model where possible, or an equivalent replacement if the original model is no longer available.
For 2 years from delivery or installation completion, basic technical support is included free of charge. This covers questions about how to use your devices, automation tweaks, and troubleshooting.
Some services are chargeable even within the warranty period:
We will tell you upfront if a service request is chargeable, and confirm the cost before doing the work.
Smart home systems rely on third-party products (devices, apps, ecosystems like Apple HomeKit, Google Home, Alexa) and services (internet connectivity, cloud platforms) that we do not control.
We are not responsible for:
We will help you adapt where reasonably possible, but solutions in these situations may be chargeable.
In addition, installation is carried out by independent third-party installation partners. While we select partners we consider competent and professional, they are independent contractors and are not employees or agents of Smartifai.
To the maximum extent permitted by Singapore law:
Smart home systems should not be relied upon as primary safety or security systems. We recommend keeping physical locks, smoke detectors and other passive safety measures in addition to any smart equivalents.
We are not liable for delays or failure to perform when caused by events outside our reasonable control. This includes natural disasters, pandemics, government-imposed restrictions, power or internet outages, transport disruptions, and supply chain issues affecting devices.
If a force majeure event substantially affects your installation timeline, we will discuss options with you including rescheduling, partial completion or alternative devices.
All content on smartifai.sg — including text, images, layout, graphics and branding — is owned by Smartifai Pte Ltd or used with permission. You may view and share links to our pages, but you may not copy, modify or commercially use our content without written permission.
Brand names, logos and product images of third-party brands (Aqara, LifeSmart, etc.) belong to their respective owners.
How we handle your personal data is set out in our Privacy Policy, which forms part of these Terms.
You may leave reviews of our service on Google, Facebook or other platforms. We may quote published reviews on our website or marketing materials.
Reviews must be honest and based on your actual experience. We do not pay for reviews or offer compensation in exchange for positive feedback.
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. The Terms that apply to your project are those in force on the date your quote was issued.
These Terms are governed by the laws of Singapore. Any dispute arising from or relating to these Terms or our services will be subject to the exclusive jurisdiction of the Singapore courts.
Before going to court, we encourage you to contact us first at support@smartifai.sg so we can try to resolve the issue directly. Most concerns are addressed without escalation.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full effect.
If you have any questions about these Terms, contact us:
© Smartifai Pte Ltd. These Terms of Use were last updated on 15 May 2026.